Terms and Conditions

1. Acceptance of Terms

By accessing or using Sowynet, you agree to these Terms and our Privacy Policy.

2. Service Use

You agree to use the platform lawfully and not misuse service features, communication channels, or integrations.

If you connect a TikTok account to Sowynet, you represent that you are authorized to connect that account and authorize content publishing through Sowynet only for accounts and content you have permission to manage.

3. SMS Messaging Program

By entering your mobile number on a Sowynet contact form, booking form, appointment request form, or loyalty form and checking an SMS consent box, you agree to receive text messages for the selected program. Customer-care SMS may include booking confirmations, appointment reminders, scheduling updates, missed-call follow-ups, and replies to your support requests. Loyalty and rewards SMS may include table offers, reward delivery, next-day visit follow-ups, loyalty point or reward updates, birthday rewards, and promotional offers from the business whose loyalty program you joined. These messaging programs are operated under the Sowynet brand for Sowynet-powered workspaces.

Message frequency varies based on your interaction with the business. Message and data rates may apply.

You can reply STOP at any time to cancel SMS messages. You can reply HELP for help or contact us at [email protected].

Carriers are not liable for delayed or undelivered messages.

4. Communication Consent

Consent to receive SMS messages is not a condition of purchase. SMS consent checkboxes are optional, not preselected, and are presented together with links to our Terms and Conditions and Privacy Policy at the time of opt in. Loyalty, rewards, birthday, and promotional SMS consent is collected separately from customer-care and appointment SMS consent.

5. Monitoring and Recording Notice

Conversations may be monitored and recorded for quality, safety, support, fraud prevention, and compliance. You are responsible for ensuring required disclosures and consent collection where your business operates.

5.1 AI Assistant Behavior

Sowynet uses AI models to understand messages and help workspace owners act on them. High-impact actions (menu edits, bookings, broadcasts, content publishing) are draft-first: the assistant proposes, the workspace owner approves, and the system records the approval in an audit trail.

The AI will not send messages to your customers, publish content, or modify your menu or bookings without an explicit owner approval step, except for channels the owner has configured for auto-send (such as scheduled loyalty reminders the owner has pre-approved).

6. Workspace Responsibility

Workspace owners are responsible for account permissions, local law compliance, and configuration choices for automation, messaging, and retention behavior.

Workspace owners are also responsible for ensuring that TikTok accounts connected to Sowynet, and any videos or other content published through Sowynet, are authorized and comply with applicable platform rules and laws.

6.1 Data Retention and Self-Serve Rights

Workspace data is retained per the windows described in the Privacy Policy. Workspace owners can configure shorter retention windows from workspace settings at any time.

Workspace owners have self-serve rights to:

• Export a full JSON bundle of workspace data at any time.
• Soft-delete the workspace, with a 30-day window to restore before permanent purge.

These actions are available from the workspace admin surface and do not require contacting support.

7. Service Availability and Changes

We may modify, suspend, or improve features at any time. We are not liable for interruptions caused by external provider outages, maintenance, or force majeure events.

8. Limitation and Governing Terms

To the extent allowed by law, the service is provided as-is without warranties, and liability is limited as described in customer agreements.

9. Updates

We may update these Terms. Continued use after updates means you accept the updated Terms.